Warranty & Additional Terms
We are proud to offer a 90-day Scratch and Coating Damage Warranty from date the order has been received. If you're having an issue with your frames, please contact [email protected], or give us a call at 1-800-LENS-111 (536-7111).
1) Although it is unlikely and does not happen often, breakage of the frames is possible during lens replacement. Please know that just like any product, a frame's durability gets weaker over-time. LensDirect is not liable for your frames breaking or getting damaged when they are in LensDirect’s possession. If we are unable to complete your order because of a frame breakage, you have the option to have your frames returned, a refund of your purchase, and we will provide a new complete pair of frames from the Delancey Street eyewear collection.
2) At this moment, LensDirect passes along the risk of loss for all packages to the customer. However, if frames are lost on the way to us or to you, please reach out to our customer service team. An investigation will be initiated to recover the package. If in the unfortunate event the package is unrecoverable we would be happy to issue a replacement in any of our available Delancey Street frames.