What is Lens Replacement?
Scratches happen! We get it. That's why we offer high-quality lens replacement at an affordable price. With the latest lens technology, our expert lab technicians can re-lens any brand of frames from antique specs to designer shades. Our lenses are custom cut to fit your frames with whatever prescription you need - from single vision, progressive, bifocals, and transition.
How does Lens Replacement work?
We keep it simple. Once an order is placed, we'll mail a box or pre-paid shipping label so you can send us your frames, which generally takes 3 to 5 business days. Once it arrives at our facility, we get to work. We'll start cutting the lenses, assembling the frames, and then our team performs a through quality inspection. If all looks good, your better than new frames will be back in your hands (and on your face) within 10 to 12 business days. It's that easy.
Help! I just placed my order, now what?
If you chose the pre-paid print option, simply pack your frames in a box (make sure frames are very well protected) and send them to us.
I have a pair of Ray-Ban's, do you accept all brand's frames?
Absolutely! All brands and all frames are accepted. We will gladly replace the lenses on your beloved Ray-Ban (or any name-brand frame you have) frames! Send them back with the pre-paid label provided and we will put new lenses in the frames you love.
I just placed a lens replacement order. How long will it take to get my new lenses?
The entire process generally takes 10 to 12 business days from the date we receive your frames. Due to COVID-19, there are minor delays when utilizing USPS. *For a faster turnaround time, we recommend printing the pre-paid shipping label instead of getting the box delivered, that should cut down around 1 to 3 days on the overall process.
My prescription just changed. Can I return or exchange?
Although we do not accept returns on the lenses, we do stand by a complete satisfaction guarantee on all lenses. If, within the first 30 days of receiving the lenses, they are not working for you based on the prescription you provided, you will be responsible the shipping costs, and we will re-make the lenses correctly for you, at no charge. We do require a valid Rx from your eye care provider.
How can I get my new lenses as fast as possible?
Great question! There are two ways to expedite your order. 1. Select print my own pre-paid shipping label (this saves 1 to 3 days). 2. Once you print your label be sure to get your frames in the mail ASAP so they arrive at our lab and we can get to work.
I need help with my order, who can I contact?
Our award-winning customer care team is here to help with a smile! Give us a call at 1-800-536-7111 to speak to one of our amazing representatives or email us at [email protected]
