Returns & Shipping
Production Timing & Shipping
It may take up to 8 business hours for us to verify your contact lens and eyeglass prescription with your eye doctor. Once verified, most orders get shipped within 1 business day. If you choose to upload your prescription, you are more likely to have your prescription verified faster. *Torics, Colors, Multifocals, and high RX lenses may take some extra time to be shipped to you.
Extended Warranty/Exchange Policy: Protection Plan
Currently, all customers are entitled to a refund of their order assuming the boxes are in their original condition, both unopened and unmarked, within 90 days of receiving their order. By adding the $10 Protection Plan, we extend your window from 90 days to 365 days (from the date your order has been received). With the Protection Plan, after 90 days, all contacts that are still in their original condition, unopened and unmarked, will be eligible for either a refund in account credit, or exchange towards a different product of equal or lesser value. A valid RX is required for a change in brands or prescription. You may only do 1 exchange per year (or per order). This can only be added at point of sale, and not once an item has been shipped. If you've paid for the Protection Plan and would like to exercise your benefit, please reach out to customer service by clicking here, and make sure to have your order information available.