Returns & Shipping

Production Timing & Shipping

It may take up to 8 business hours for us to verify your contact lens and eyeglass prescription with your eye doctor. Once verified, most orders get shipped within 1 business day. If you choose to upload your prescription, you are more likely to have your prescription verified faster. *Torics, Colors, Multifocals, and high RX lenses may take some extra time to be shipped to you.

Return/Exchange Policy

All orders must be returned within 90-days of delivery of shipment. You may return any unopened boxes that are in the original condition purchased from LensDirect for a store credit or refund. We are unable to accept returns of opened items not in original condition (marked, opened, etc.), or items returned more than 90 days after delivery. To begin the return process, please click here to contact us, and make sure to have your order information available.

Extended Warranty/Exchange Policy: Protection Plan

Currently, all customers are entitled to a refund of their order assuming the boxes are in their original condition, both unopened and unmarked, within 90 days of receiving their order. By adding the $10 Protection Plan, we extend your window from 90 days to 365 days (from the date your order has been received). With the Protection Plan, after 90 days, all contacts that are still in their original condition, unopened and unmarked, will be eligible for either a refund in account credit, or exchange towards a different product of equal or lesser value. A valid RX is required for a change in brands or prescription. You may only do 1 exchange per year (or per order). This can only be added at point of sale, and not once an item has been shipped. If you've paid for the Protection Plan and would like to exercise your benefit, please reach out to customer service by clicking here, and make sure to have your order information available.