Returns & Replacements: What to Do If Your Lenses Don’t Work Out (or Get Scratched)
A clear explainer of return/exchange rules for DIY lenses and what “replacement for scratched lenses” coverage looks like for eyewear/lens replacement orders.
Greg Hyams leads product development at LensDirect, working closely with the operations and optical lab teams to bring new eyewear and lens solutions from concept to customer. Drawing on his background in operations management and e-commerce, he focuses on durability, comfort, and visual performance, making sure every product meets strict internal quality and safety standards before it reaches the site.
A clear explainer of return/exchange rules for DIY lenses and what “replacement for scratched lenses” coverage looks like for eyewear/lens replacement orders.
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