We don’t sell contact lenses. We don’t sell glasses. We don’t sell
sunglasses. We don’t sell lens replacement. We don’t sell accessories.
What we sell is an unwavering commitment to mind-blowing service.
It’s with excitement that we announce a significant achievement – Newsweek has awarded LensDirect.com as having the best customer service in the contact lens space.
In compiling its study, Newsweek and global research firm Statista collected
and analyzed surveys from more than 20,000 U.S. consumers who have used services, made purchases, or gathered information about services or products in the past three years.
Company rankings then were determined based on feedback regarding the company’s Net Promoter Score – the likelihood of customer recommendation – as well as on five consumer evaluation criteria:
Quality of Communication; Technical Competence; Range of Services; Customer
Focus; and Accessibility.
The elite group in the top tier of this list has includes companies like
Fresh Direct, Grubhub, Nike, Apple, Wayfair, eBay, and Weight Watchers.
To see the full list, click here.
LensDirect.com is certainly in excellent company.
How did we get here?
We did it by focusing on what matters. Treating our customers like family.
Owning a mission of personalization – top down.
We do it by caring.
We do it by knowing that any company can simply buy a customer – but it
takes a great company to keep a customer.
I’m beyond proud of what we have accomplished and will continue to
accomplish. All without outside funding – just by showing grit, rolling up
our sleeves and getting to work.
As we embark on the 2nd half of 2019, we look forward to new initiatives.
LensDirect.com is changing its colors – staying true to the notion that we
are America’s optical store.
Look out for a new website, a new experience, new product offerings – but
with the same level of love and dedication.
Thank you to our customers who appreciate all we do, our team that aims for perfection every single day and Newsweek for this acknowledgement. We do not take it lightly.
To read the full release, please click here.