Reorder Contacts
Protection Benefits
Accidental damage
Your eyewear or sunglasses are covered incase of accidental damage, plus mechanical failure after your manufacturer warranty expires with Extend Product Protection. Product protection eligible for eyewear only
Worry-free shipping
Get a replacement if your package is lost, damaged, or stolen during transit with Extend Shipping Protection.
Hassle-free service
Total convenience with 24/7 online support. Simply file a service request with your email address or Extend contract ID.
No additional fees
With Extend, you’ll never have added fees after the purchase of your plan. No deductibles. No hidden costs.
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Limitations and exclusions apply. Read the terms and conditions.
Protection Benefits
Your new lenses are backed by a 1-time, 90-day scratch and coating warranty.
Why add Extend?
Extend Product Protection covers your product after the manufacturer warranty expires with a modern and easy-to-understand process, as well as accidental damage not covered by the manufacturer warranty from day one.
Extend Shipping Protection protects your package en route; whether it’s a mixup on the truck, a mishandling from a shipping carrier, or it's stolen while you’re at work.
Add Extend to your purchase during checkout. Extend will work directly with you to get your product replaced. No catches — everyone wins.
Extend Shipping Protection protects your package en route; whether it’s a mixup on the truck, a mishandling from a shipping carrier, or it's stolen while you’re at work.
Add Extend to your purchase during checkout. Extend will work directly with you to get your product replaced. No catches — everyone wins.
How it works
If your claim is approved, Extend will replace your product on behalf of Lens Direct. You’ll receive a store credit or gift card for the value of the product, plus shipping costs and taxes, so you can order a replacement product quickly. In some cases, the replacement product will be shipped directly to you by the retailer.
Filing a claim is easy
Simply contact Extend online 24/7 or by phone at (877) 248 7707. Most issues are resolved in minutes, and after approval, you’ll receive details on your replacement.Start a Claim
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Customer testimonials
Hear what happy customers who bought Extend product protection have to say:
“I am beyond happy with my experience with Extend. I can't believe how easy it was for me to get a replacement. Truly amazing!”
Christopher
“The process was very easy and I appreciate being able to do everything online. Thank you."
Terra
"Super easy process and very user friendly! Definitely a peace of mind if you live in a high crime rate place."
George
Frequently asked questions
What information do I need to provide?
When you contact Extend, you will simply need to provide either your contract ID, email address, or another identifying piece of information
What if I need to return my product?
If you return your product, Lens Direct returns the amount you paid for product protection. Depending on how much time has passed since your purchase Extend may issue a prorated refund, less any paid claims.
Am I able to cancel Extend Shipping Protection?
Shipping protection is non-refundable if your item has already shipped. The retailer can refund shipping protection if your item has not yet shipped.
Can I use my virtual card anywhere?
Virtual Cards can only be used directly on a retailer's website. Your virtual card is not compatible with other purchasing platforms like ShopPay, PayPal, or GooglePay.
When does my virtual card expire?
Your virtual card is valid to use within the month of the expiration date
Limitations and exclusions apply. Read Extend's terms and conditions.