{"id":713,"date":"2020-03-17T15:49:22","date_gmt":"2020-03-17T15:49:22","guid":{"rendered":"https:\/\/www.lensdirect.com\/blog\/?p=713"},"modified":"2023-11-09T15:13:16","modified_gmt":"2023-11-09T15:13:16","slug":"lensdirects-response-to-coronavirus","status":"publish","type":"post","link":"\/blog\/company-updates\/lensdirects-response-to-coronavirus\/","title":{"rendered":"LensDirect&#8217;s Response to Coronavirus"},"content":{"rendered":"\n<p>To our LensDirect family,<\/p>\n\n\n\n<p>LensDirect was built as a family-run business and that means our ethos is family driven. <\/p>\n\n\n\n<p>If you\u2019re reading this, YOU are family. <\/p>\n\n\n\n<p>Coronavirus (COVID-19) is affecting everybody in unprecedented ways. <\/p>\n\n\n\n<p>We are all being challenged &#8211; it\u2019s our current reality.<\/p>\n\n\n\n<p>As a company, we\u2019re doing our best to make sure everybody is safe &#8211; our families, our customers, our community, and our world. <\/p>\n\n\n\n<p>While safety is paramount, we must also be there for our customers to continue operations and power their everyday lives with sight. <\/p>\n\n\n\n<p><strong>Given the rapidly changing environment, the importance of the products we sell, and our commitment to safety &#8211; we have decided to do the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All members of the company that are unrelated to product fulfillment will be working from home<\/li>\n\n\n\n<li>No matter the job &#8211; payment\/compensation will continue, no questions asked<\/li>\n\n\n\n<li>Our fulfillment center will go through a detailed disinfecting throughout the day <\/li>\n\n\n\n<li>All personnel handling product will be required to wear gloves<\/li>\n\n\n\n<li>We have scattered our logistics team to come in on different days, focusing on social distancing which will protect our employees while servicing our customers<\/li>\n\n\n\n<li>We\u2019ve developed a fail-safe with our distribution partners to ensure business continues in the event we have to temporarily close<\/li>\n\n\n\n<li>Our in-house optical lab will remain 100% operational to handle <a href=\"https:\/\/www.lensdirect.com\/lens-replacement\/#\/\">lens replacement<\/a> and <a href=\"https:\/\/www.lensdirect.com\/glasses\">prescription eyewear<\/a>.<\/li>\n\n\n\n<li>Free shipping for all orders &#8211; no minimum required<\/li>\n\n\n\n<li>We\u2019ve teamed up with Go Answer to ramp up customer service so that we&#8217;re available 24\/7 whether you\u2019re calling, live chatting, or emailing (800-536.7111 + info@lensdirect.com)<\/li>\n<\/ul>\n\n\n\n<p>Above all, unless we are forced, we will not stop shipping goods. <\/p>\n\n\n\n<p>We are a vision care company, and stand by our commitment to you. <\/p>\n\n\n\n<p>Thank you for your patience and support during these trying times. <\/p>\n\n\n\n<p>We\u2019re doing our best, which is all we can do. <\/p>\n\n\n\n<p>Please stay safe, smart and positive. <\/p>\n\n\n\n<p>Sincerely, <\/p>\n\n\n\n<p>Ryan Alovis<br>\nCEO of LensDirect.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To our LensDirect family, LensDirect was built as a family-run business and that means our ethos is family driven. If you\u2019re reading this, YOU are&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1124,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"ppma_author":[27],"class_list":["post-713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-updates"],"acf":[],"authors":[{"term_id":27,"user_id":2,"is_guest":0,"slug":"lensdirect","display_name":"LensDirect","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/ebf8e13ae079af6256df77af8b1bf50ae9c21b25d4c5b703f7eac323824c0051?s=96&d=mm&r=g","author_category":"","first_name":"Lens","last_name":"Direct","user_url":"https:\/\/www.lensdirect.com","job_title":"","description":"Lensdirect.com"}],"_links":{"self":[{"href":"\/blog\/wp-json\/wp\/v2\/posts\/713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/comments?post=713"}],"version-history":[{"count":1,"href":"\/blog\/wp-json\/wp\/v2\/posts\/713\/revisions"}],"predecessor-version":[{"id":1125,"href":"\/blog\/wp-json\/wp\/v2\/posts\/713\/revisions\/1125"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/media\/1124"}],"wp:attachment":[{"href":"\/blog\/wp-json\/wp\/v2\/media?parent=713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/categories?post=713"},{"taxonomy":"post_tag","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/tags?post=713"},{"taxonomy":"author","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/ppma_author?post=713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}