{"id":1039,"date":"2019-08-16T15:55:18","date_gmt":"2019-08-16T15:55:18","guid":{"rendered":"https:\/\/www.lensdirect.com\/blog\/?p=632"},"modified":"2023-11-09T15:18:55","modified_gmt":"2023-11-09T15:18:55","slug":"wow-lensdirect-com-wins-newsweeks-2019-best-customer-service-award","status":"publish","type":"post","link":"\/blog\/company-updates\/wow-lensdirect-com-wins-newsweeks-2019-best-customer-service-award\/","title":{"rendered":"WOW! LensDirect.com Wins Newsweek&#8217;s 2019 Best Customer Service Award"},"content":{"rendered":"\n<p> We don&#8217;t sell contact lenses. We don&#8217;t sell glasses. We don&#8217;t sell<br>sunglasses. We don&#8217;t sell lens replacement. We don&#8217;t sell accessories.&nbsp;<\/p>\n\n\n\n<p>What we sell is an unwavering commitment to mind-blowing service.&nbsp;<\/p>\n\n\n\n<p>It&#8217;s with excitement that we announce a significant achievement &#8211; Newsweek has awarded LensDirect.com as having the best customer service in the contact lens space.&nbsp;<\/p>\n\n\n\n<p>In compiling its study, Newsweek and global research firm Statista collected<br>and analyzed surveys from more than 20,000 U.S. consumers who have used services, made purchases, or gathered information about services or products in the past three years. <\/p>\n\n\n\n<p>Company rankings then were determined based on feedback regarding the company&#8217;s Net Promoter Score &#8211; the likelihood of customer recommendation &#8211; as well as on five consumer evaluation criteria:<br><\/p>\n\n\n\n<p>Quality of Communication; Technical Competence; Range of Services; Customer<br>Focus; and Accessibility.<\/p>\n\n\n\n<p>The elite group in the top tier of this list has includes companies like<br>Fresh Direct, Grubhub, Nike, Apple, Wayfair, eBay, and Weight Watchers.&nbsp; &nbsp;<\/p>\n\n\n\n<p>To see the full list, click <a href=\"https:\/\/www.newsweek.com\/americas-best-customer-service-2019\">here<\/a>.&nbsp;<\/p>\n\n\n\n<p>LensDirect.com is certainly in excellent company.&nbsp;<\/p>\n\n\n\n<p>How did we get here?&nbsp;<\/p>\n\n\n\n<p>We did it by focusing on what matters. Treating our customers like family.<br>Owning a mission of personalization &#8211; top down.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>We do it by caring.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>We do it by knowing that any company can simply buy a customer &#8211; but it<br>takes a great company to keep a customer.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>I&#8217;m beyond proud of what we have accomplished and will continue to<br>accomplish. All without outside funding &#8211; just by showing grit, rolling up<br>our sleeves and getting to work.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>As we embark on the 2nd half of 2019, we look forward to new initiatives.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>LensDirect.com is changing its colors &#8211; staying true to the notion that we<br>are America&#8217;s optical store.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Look out for a new website, a new experience, new product offerings &#8211; but<br>with the same level of love and dedication.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Thank you to our customers who appreciate all we do, our team that aims for perfection every single day and Newsweek for this acknowledgement. We do not take it lightly.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>To read the full release, please click <a href=\"https:\/\/finance.yahoo.com\/news\/lensdirect-com-wins-newsweeks-2019-170000599.html\">here<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>We don&#8217;t sell contact lenses. We don&#8217;t sell glasses. We don&#8217;t sellsunglasses. We don&#8217;t sell lens replacement. We don&#8217;t sell accessories.&nbsp; What we sell is&#8230;<\/p>\n","protected":false},"author":2,"featured_media":1137,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"ppma_author":[27],"class_list":["post-1039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company-updates"],"acf":[],"authors":[{"term_id":27,"user_id":2,"is_guest":0,"slug":"lensdirect","display_name":"LensDirect","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/ebf8e13ae079af6256df77af8b1bf50ae9c21b25d4c5b703f7eac323824c0051?s=96&d=mm&r=g","author_category":"","first_name":"Lens","last_name":"Direct","user_url":"https:\/\/www.lensdirect.com","job_title":"","description":"Lensdirect.com"}],"_links":{"self":[{"href":"\/blog\/wp-json\/wp\/v2\/posts\/1039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/comments?post=1039"}],"version-history":[{"count":1,"href":"\/blog\/wp-json\/wp\/v2\/posts\/1039\/revisions"}],"predecessor-version":[{"id":1138,"href":"\/blog\/wp-json\/wp\/v2\/posts\/1039\/revisions\/1138"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/media\/1137"}],"wp:attachment":[{"href":"\/blog\/wp-json\/wp\/v2\/media?parent=1039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/categories?post=1039"},{"taxonomy":"post_tag","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/tags?post=1039"},{"taxonomy":"author","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/ppma_author?post=1039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}