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Return and Exchange Policy


Returns

LensDirect can refund any order that is returned within 365 days from it’s delivery date. All boxes must be unopened and unmarked. If boxes are returned with any markings or are open, we will be unable to issue a credit as we are unable to return them to the manufacturer.

Every return must be issued a Return Authorization (RA) number which can be requested by calling our customer service: 1-800-536-7111.

Please note funds refunded from Returns and Exchanges are only for the boxes of lenses purchased, this excludes shipping and insurance.

Exchanges

Exchanges can only be submitted by phone, please call: 1-800-536-7111.

LensDirect can exchange any order that is returned within 365 days from it’s delivery date. All boxes must be unopened and unmarked. If boxes are returned with any markings or are open, we will be unable to issue a credit as we are unable to return them to the manufacturer.

Please note funds refunded from Returns and Exchanges are only for the boxes of lenses purchased, this excludes shipping and insurance.